Terms & Conditions, Privacy Policy & Cookie Policy

Terms and Conditions

Terms and Conditions

 

Quotations

The price given is a true estimate of what we expect to charge you. We reserve the right to increase a quoted fee in the event that the client requests a variation to the work agreed, the job takes longer than specified due to unforeseen circumstances/issues that arise whilst carrying out works or if the parts need to be purchased from a different supplier who may charge a higher fee.  You have the right to accept or decline the price. Payment will be required for any work completed up to the point you cancel. Quotes are valid for 30 days.

 

Charges

We charge per hour for the first hour and then by the half hour thereafter. Additional charges apply for works carried out after 6pm weekdays and weekends. Parking fee and/or congestion charge will be added if applicable. If specialist parts are needed, we may charge up to one hour’s travelling time to collect them. Our engineers always try to minimise travelling time and use the nearest available supplier. Our maximum markup on parts is 15%.

 

Delay

We will endeavour to complete the work within the specified time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable time and charged accordingly.

 

Payment

We may require payment to be made in stages which will be detailed on your quote. We accept all major credit and debit cards. A 3% charge will be added to credit card payment. We do not accept cheque as cheque guarantee card is no longer valid. Payment must be made in full on the day, unless agreed with us before work commences. Full payment is required on satisfactory completion. In the unlikely event you are dis-satisfied; we should be given the opportunity to complete any remedial work.

 

Complaints

We work in line with the Supply of Goods & Services Act, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable price (if not agreed beforehand). Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.

 

Changes

If you would like to change what is to be supplied, we would request that you confirm this in writing. This will ensure both parties have appropriate records and can refer back to what was agreed. If the customer or a designated person leaves the engineer at the premises and does not supervise the job, any changes or returns to the premises that the engineer has to do, there will be an extra charge, please bear this in mind.

 

Cancellation

If this contract is agreed in your home, you will be given information of your right to cancel in which you have fourteen days to cancel the contract. This is in line with the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013.

If you cancel this contract outside the fourteen days, we reserve the right to deduct/claim the direct costs we have incurred.

 

Damage

We will not be liable for any damage unless caused by our negligence. Lights/spots/sockets/switches/covers that have not been removed in a while may cause chipping or cracks around the item or holes when removed, this may require a plasterer. Please bear this in mind. If Chasing along walls is required, a decorator may also once job has been completed. This may also cause dust throughout property which may require a cleaner.

 

General

You are responsible for the disposal of your own unwanted materials/accessories i.e. old sockets, switches, light fittings, hobs, heaters etc.

Privacy Policy

Privacy Policy

 

This privacy policy sets out how My Personal Electrician uses and protects any information that you give when you use this website.

My Personal Electrician is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

My Personal Electrician may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Cookie Policy

Cookie Policy

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@mypersonalelectrician.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

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